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Incident response playbook

Practical guidance for NIS2 governance, supply-chain assurance, and incident readiness, aligned with how regulators and customers ask questions. Use the takeaways and FAQ below as a checklist; then deep-link into your registers and change records.

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What this page covers

Practical guidance for NIS2 governance, supply-chain assurance, and incident readiness, aligned with how regulators and customers ask questions. Use the takeaways and FAQ below as a checklist; then deep-link into your registers and change records.

Practical next steps

Assign owners, set review dates, and collect artefacts that match production reality. Use internal audits to rehearse the story before the external certification audit.

Common pitfalls

Avoid scope drift, ownerless actions, and documentation that does not match live configuration. Prefer short maintained records over one-off project dumps.

Dutch version: read the Dutch page (same topic, different URL).

Key takeaways

  • Link controls to risk treatment and your Statement of Applicability, avoid policy-only boxes.
  • Assign owners, review cadence, and measurable acceptance criteria for every material action.
  • Use sampling and KPIs to show controls work in operations, not only that they were planned.
  • Align incidents and vendor changes with privacy/legal where personal data or chain risk is involved.

Frequently asked questions

What should an incident response playbook make unambiguous?
The playbook should identify who assesses the incident, who can make decisions and which communications or reporting routes apply. Include an alternative when the primary contact is unavailable and a way to preserve an incident timeline. Exercise the process with a realistic scenario. A contact list without decision rights or escalation criteria is difficult to use under pressure.

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